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Images of Customer Experience

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Gross price: €244.82

Regular price:

244.82

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Net price: €199.04

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Product code: 40103-X

Description

This customer service training activity contains three copies of 16 carefully designed and selected images that have been drawn in an attractive cartoon style. They are designed to raise interest in, and discussion around, the feelings that we experience as customers when we receive service that is ’noticeable’, whether because it is particularly good or bad customer service. The images are deliberately designed so that participants have to think about them and what meaning might be associated with them - they are open to interpretation.

Each image was created to represent a feeling or an emotional response and so they have been titled with a word that represents that emotion, examples are:

Disappointment
Ignorance
Inclusion
Delight

Use Images of Customer Experience to generate discussion around existing customer service processes and to generate new ideas or solutions to problems, engaging everyone in identifying and understanding a wide variety of positive and negative customer emotions.

Learning objectives

Change Management
Customer/Supplier Relations
Diversity/Cultural Awareness
Feedback
Improving Performance
Working with Conflict

Duration: 20-40 Minutes plus review
Group size: Ideal: 6 - 16, Possible: 2-30

Activity contents:

48x High quality laminated images (3x copies of 16 different images)
Facilitation notes & questions

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Images of Customer Experience

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